Q: I need a copy of my invoice.
A: Please call 1300 36 0867 and one of our friendly staff will be able to assist you.

Q: Can I pay for my advertising with a credit card or by direct debit.
A: Yes. Please call 1300 36 0867 and one of our friendly staff will be able to assist you.

Q: I need Local Directories bank account details to make a payment.
A: Please call 1300 36 0867 and one of our friendly staff will be able to assist you

Q: How can I make changes to my ad?
A: Indicate changes required on your advertisement proof and email, fax or post to Local Directories.

Q: How much does it cost to advertise with Local Directories?
A: Call 1300 36 0867 to arrange for a sales consultant to discuss your advertising needs and relevant prices.

Q: What is the email address for sending artwork?
A: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q: Will I receive a copy of my advertising proof?
A: Yes, it is standard procedure for all Local Directories advertisers to receive a proof of their advertising prior to publication.

Q: Can someone contact me about advertising in Local Directories?
A: Please complete and submit the advertising enquiry form on this website or email your details to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q: want to contact my sales consultant.
A: Please contact us through this website and before the end of the next working day a sales consultant will be in contact.

Q: I want to renew my advertising.
A: Please contact us through this website and before the end of the next working day a sales consultant will be in contact.

Q: What are the advertising deadlines?
A: Directories are published at different times throughout the year. Please contact us through this website and we will arrange for a sales consultant to be in contact with the information you require.

Q: What are the deadlines for listings changes?
A: Our directories are all published at different times throughout the year. Please fill out the listings request form on this website and a customer service consultant will be in contact with the information you require.

Q: Do Local Directories provide a directory assistance service?
A: No.

Q: How are the directories distributed?
A: Directories are delivered free to all businesses and residences within directory coverage areas.

Q: How do I get an extra copy of a directory?
A: Directories are available in various IGA stores, or can be mailed on request. Call 1300 36 0867 for more information.

Q: When are the directories distributed?
A: Publications are distributed at various times throughout the year. The following dates are supplied as a guide only, please keep in mind that distribution periods span two to three weeks. The following dates are not an indication of sales or printing deadlines.

• Alice Springs - End of July
• Cairns - End of June
• Coffs Harbour & Grafton - Start of September
• Darwin Mid July
• Mackay - Start of December
• Mount Isa - End of April
• Northern Rivers - End of September
• Port Macquarie - End of March
• Port Stephens - Mid February
• Rockhampton & Gladstone - Mid November
• Sunshine Coast - Start of October
• Taree & Forster-Tuncurry - End of May
• Townsville - End of August
• Tweed Coast - To be advised

Q: How can I update my listing details?
A: There are various ways to submit your listings information.

1. Call 1300 36 0867 and one of our customer service consultants will handle your request.
2. Fill out the listings request form located in the front of every directory and either fax or post the completed form to our office.
3. Fill in and submit the listings request form on this website.

Q: How does Local Directories source information?
A: Information is sourced from various public indexes together with public requests.

Q: How do I get my details listed in Local Directories?
A: There are various ways to submit your listings information.

1. Call 1300 36 0867 and one of our Customer Service Consultants will handle your request.
2. Fill out the Listings Request form located in the front of every directory and either fax or post the completed form to our office.
3. Fill in and submit the Listings Request form on this website.

Q: Where do Local Directories maps come from?
A: Local Directories maps are produced specifically for our directories and are updated annually to ensure the maps are as current as possible. Information that may need updating on the street maps can be emailed to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it All suggestions for maps and street indexes will be checked before publication.

Q: Why does the map of Australia not load on the home page?
A: To be displayed properly, this website requires Adobe Flash version 8.0 or higher. The map element uses the Flash plugin that browsers require to display the image properly. To download and install Flash click this icon.

Q: What operating systems does this website support?
A: Windows 98, Windows XP, Windows 2000, Windows Vista, Mac OSX 10.3.9 and higher. Linux Distributions are currently not supported.

Why is the website slow to load?
A: The Local Directories website was designed to be used by users with ADSL broadband connections of 512kbs or higher. Slow performance may be experienced using a dial-up connection to access this and other websites.

Q: Why do the Media Guides fail to load?
A: The Media Guides are pdf (Portable Document Format) files and require Adobe Acrobat 7.0 or higher to operate correctly. To download Adobe Acrobat click on this icon.

Q: Why can't I see all of the screen on this website?
A: This website is best displayed with a screen resolution of 1024 x 768 pixels. Check your display settings for screen resolution.